Refund policy

Effective Date: 05/11/2024

At Built4it Ltd, we are committed to providing high-quality, durable products designed to withstand tough conditions. We understand that satisfaction with your purchase is essential, and we offer a fair return policy for our products. Please read our policy below to understand our guidelines for refunds, exchanges, and returns.

1. Eligibility for Refunds and Returns

Refund Window: We accept returns for eligible products within 30 days of the original purchase date. Products must be unused, in their original packaging, and in the same condition as when received.
Eligible Products: This policy applies to all primary products sold by Built4it Ltd, including:
- The Boulder Holder (Standard and Deluxe models)
- Ulti-Mount Shockproof Motorcycle/Mountain Bike Mount
- Rock-Solid Dual Suction Cup Tablet Holder
- Alloy USB Chargers, Cables and Power Banks
Ineligible Products: Items associated with our primary product line, such as additional mounting accessories, replacement parts, or promotional items, are not eligible for return or refund. These items are final sale only.

2. Warranty Claims and Product Issues

5-Year Warranty: Built4it Ltd offers a 5-year warranty on eligible products covering manufacturing defects or failures in standard usage conditions. This includes failure due to faulty materials or craftsmanship but excludes damage resulting from misuse, unauthorized modifications, or external elements.
Extended Warranty: Customers who purchase an additional 5-year warranty will enjoy the same coverage for a full 10-year period.
Electronics & Wireless Charging Components Warranty Limitation:
While all our products are built with durability in mind, wireless charging components and other embedded electronics are subject to standard operational wear over time and are not covered under the full-term hardware warranty. These components are warrantied against manufacturing defects for a limited period of 12 months from the date of delivery. This does not affect your statutory rights.
Replacement Requests: If your item qualifies under our warranty, we will offer a replacement or repair rather than a refund. Please contact our customer service team at cs@built4it.co.uk with proof of purchase and details of the issue.

3. Process for Returns and Refunds

Return Request: Contact us at cs@built4it.co.uk to initiate a return. Please include your order number and the reason for your return.
Shipping Costs: Customers are responsible for return shipping fees unless the product is found to be defective. We recommend using a trackable shipping service for safe return delivery.
Restocking Fee: A 10% restocking fee may apply for any items returned that are not defective or damaged.
Refund Processing: Once the returned product is inspected and approved, we will issue a refund to the original payment method within 5-7 business days.

4. Non-Refundable Situations

Products returned without prior authorisation or outside of the return window.
Items damaged due to improper use or alterations.
Accessories and associated items (including promotional or bundled items).